Diploma in CRM (customer Relationship Management) for Event Companies
The Diploma in CRM (customer Relationship Management) for Event Companies is a 100% online specialized diploma (450 hours, 36 weeks) for anyone who wants to build a career in CRM (customer relationship management) for event companies. You learn through practical modules and real case studies, guided by tutors with industry experience, and finish with a final project.
New intake every two months · Interest-free payment plans · ESINEV certificate of completion (non-degree).

Overview
This diploma focuses on customer relationship management (CRM) specifically designed for event companies. It offers a deep understanding of how to build and maintain strong client relationships, which is essential for success in the event planning industry.
Studying from Canada
This program is delivered 100% online in English, so you can study from anywhere in Canada — Toronto, Vancouver, Montreal, Calgary or Ottawa — and fit your learning around work. The skills covered apply directly to events across Canada, from conferences and exhibitions to weddings and festivals. Fees are shown in Canadian dollars (CAD) and can be spread with interest-free instalments.
About your certificate
ESINEV programs are non-degree professional training delivered 100% online. On completion you receive an ESINEV certificate of completion. ESINEV is a private online training provider: this program is not a Canadian degree and is not recognized by a provincial or territorial ministry of education.
Your learning path
Curriculum
- "• Fundamentals of Customer Relationship Management (CRM)
- CRM strategies for event companies
- Database management and data analysis
- Process automation CRM
- Practical cases and case studies
- foundations and key concepts of CRM.
- importance of CRM in the events industry.
- integration of CRM into business strategy.
- selection and acquisition of CRM systems.
- customization and configuration of the CRM for events.
- training of staff in the effective use of the CRM.
- capturing and registering potential customers.
- Customer categorization and segmentation in the CRM.
- Strategies for customer retention at events.
- data analysis tools in CRM.
- report generation and dashboards for decision making.
- use of key metrics to evaluate CRM performance.
- automation of repetitive tasks in events.
- implementation of efficient workflows.
- integration with other tools and systems.
- strong> use of CRM in marketing campaigns.
- application of CRM in sales and negotiation processes.
- continuous improvement through CRM feedback.
- Study of real cases of success in the implementation of CRM in event companies.
- Practical exercises of using CRM in simulated situations.
- Participation in seminars and conferences on the latest trends in CRM.
- Practical CRM implementation and optimization projects.
- Theoretical exams on key concepts in CRM.
- Performance evaluation in the effective use of CRM in practical situations.
- Recommended readings on CRM best practices in the events industry.
- Access to webinars and tutorials on the implementation and optimization of CRM.
- Interviews with experts in CRM applied to event organization companies.
- "
How you learn
Virtual campus available 24/7 on any device.
Personal follow-up and feedback on your work.
Flexible schedule that fits around your job.
Apply what you learn to a real events case.
Nearby You will get the support of our highly trained teachers, who will expedite your academic development, as well as the guidance of a backup mentor to assist you in achieving your goals.
Practical Our academic virtual space will be your main educational platform, where you will find all the programs you will take. In addition, you will have access to the electronic library, an online society to interact with other trainees and support accessible at all times.
Career paths
Admissions
- Request information
Leave your details and an adviser will contact you.
- Guidance call
We review your profile and career goals.
- Enrolment and access
Secure your place and get access to the campus.
Fees & payment
Indicative instalment. Please confirm payment terms with the admissions team.
At Esinev Education in collaboration with ISEIE Innovation School, we are dedicated to ensuring your future by offering you a wide range of scholarships and financial aid so that you can receive the best education without obstacles. Our scholarships and grants are available to everyone, regardless of your profile, as we have various options to adapt to your personal circumstances. Explore all the information about our scholarships and aid, and choose the one that best suits your needs to ensure your academic training.
Academic excellence The scholarship for Students with an outstanding academic record is awarded to those students who have demonstrated outstanding performance in their studies. This scholarship recognizes and rewards the effort, dedication and academic achievements of outstanding students.
Scholarship for people over 45 The scholarship for People over 45 is a unique opportunity designed specifically for people who want to resume their higher studies after having passed a certain stage of their life. This scholarship is aimed at those individuals who, despite not having had the opportunity to obtain a university education at the time, wish to acquire new knowledge and skills to advance their career or explore new professional horizons.
Scholarship for those under 25 The scholarship for young people under 25 is designed to support this specific age group in their pursuit of higher education. This scholarship provides opportunities and financial resources to help young people overcome economic barriers and access quality education. We value the potential and commitment of young people in their academic and professional development, which is why this scholarship is awarded to those who demonstrate outstanding academic performance, as well as strong motivation and dedication to achieve their educational goals. We are committed to supporting talented young people and providing them with the necessary tools so they can make the most of their potential and achieve a successful future.
Woman Leader Scholarship The “Women and Leadership” scholarship is designed to support and empower women who demonstrate strong leadership potential in their fields of study. This scholarship offers the opportunity to receive a quality education and develop leadership skills to help women excel in their careers and challenge gender stereotypes.
Entrepreneurship Scholarships The scholarship is aimed at those people who are working on projects or ventures that seek to generate a positive impact on the world. It is designed to support those individuals committed to making the world a better place through their initiatives.
Large Family The scholarship is specially designed for those students who belong to a large family, recognizing and supporting the special circumstances they face in terms of financial resources and family responsibilities.
Self-Employed Scholarship The “Self-Employed Scholarship” is financial aid designed to support entrepreneurs and self-employed workers in their professional development and business growth. This scholarship offers financial support to cover expenses related to the training, advice and resources necessary to strengthen your business skills and competencies.
Job integration scholarship (for unemployed) The job integration scholarship is specifically designed to help unemployed people reintegrate into the labor market. This scholarship provides additional financial support and resources to ease the transition to new employment.
Frequently asked questions
Is this an official degree?
On completion you receive an ESINEV certificate. It is not an official degree; recognition can be assessed depending on the programme you complete and local regulations.
How long is it and how many hours?
Duration: 24 weeks. Study load: 450 hours, designed to fit around your work.
Is it taught online?
Yes. It is 100% online, with a virtual campus, downloadable materials and tutoring from industry professionals.
Can I pay in instalments?
Yes. Payment: 5 months. The admissions team will confirm the terms.
When can I start?
New intakes open every two months. Request information to secure a place in the next one.
Shall we talk about your future in events?
Leave your details and an adviser will walk you through the programme, dates and payment options.
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